Shipping & Return
For delivery products:
1 When purchasing products, the consumer has the option to terminate the contract without giving any reason within 14 days, provided the seal has not been broken. If your seal is broken, your order is final and can not be returned. If you make use of your right of withdrawal, you will then be credited with the order amount including shipping costs if the order is fully returned. Only the costs for returning from your home to the webshop are for your own account. This cooling-off period starts on the day after receipt of the product by the consumer or a pre-designated by the consumer and the entrepreneur announced representative.
2 During the reflection period, the consumer will handle the product and packaging carefully. He will only unpack or use the product to the extent that this is necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all accessories and – if reasonably possible – in the original condition and packaging to the webshop, in accordance with the reasonable and clear instructions provided by the webshop.
3 If the consumer wishes to make use of his right of withdrawal, he is obliged to make this known to the entrepreneur within 14 days of receipt of the product. The consumer must make this known by means of the model form. After the consumer has made it known that he wishes to make use of his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned in time, for example by means of a proof of shipment.
4 If the customer has not made known his / her right of withdrawal or his / her right of withdrawal after expiry of the terms mentioned in paragraphs 2 and 3. the product has not been returned to the entrepreneur, the sale is a fact.
Costs in case of withdrawal
1 If the consumer exercises his right of withdrawal, the costs of returning the goods are for your own account.
2 If the consumer has paid an amount, the webshop will refund this amount as soon as possible but no later than 7 days after the receipt of returned goods or conclusive proof of complete return can be submitted. Repayment will be made via the same payment method used by the consumer unless the consumer explicitly authorizes another payment method.
3 In the event of damage to the product due to careless handling by the consumer himself, the consumer is liable for any reduction in the value of the product.
4 The consumer can not be held liable for the depreciation of the product if the webshop does not provide all legally required information about the right of withdrawal, this must be done before the conclusion of the purchase contract.